Team Lead, HR Shared Services

Description & Requirements

The Team Leader – HR Shared Services will oversee payroll and HR administration processes across multiple EMEA countries, managing a team of approximately 10 HR Shared Services Representatives. This role ensures compliance, efficiency, and high service delivery standards while driving process improvements. The ideal candidate will have strong leadership skills, expertise in payroll and HR operations, and the ability to work in a fast-paced, international environment. This role is essential for our continued growth and team development, focusing on comprehensive people management and fostering a culture of innovation and automation.

Essential Duties and Responsibilities:

• Lead, coach, and develop a team of 10 HR Shared Services Representatives, ensuring effective collaboration and high performance.
• Oversee payroll and HR administration processes for multiple EMEA countries, ensuring accuracy, compliance, and adherence to company policies.
• Act as the primary point of contact for complex payroll and HR queries, ensuring timely and effective resolution.
• Collaborate with internal stakeholders, including HR Business Partners, Finance, and external payroll providers, to optimize HR and payroll processes.
• Ensure compliance with local labor laws and regulations in all supported countries.
• Drive continuous improvement initiatives to enhance efficiency and employee experience within HR Shared Services.
• Champion automation efforts and innovative solutions to streamline processes and improve service delivery.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high-quality service delivery.
• Participate in local and global HR projects as required.

Specialized Attributes, Requirements, Knowledge, and Skills:

• Fluency in English (both written and spoken); additional language skills are a plus.
• Proven leadership experience in a people management role, preferably within an international shared services environment.
• Strong background in payroll and/or HR administration, with an in-depth understanding of payroll processes, compliance requirements, and HR policies.
• Experience working with HRIS and payroll systems.
• Expertise in process improvement, automation, and change management initiatives.
• Innovative mindset with a proactive approach to identifying and implementing efficiencies.
• Excellent problem-solving skills, with a proactive and solution-oriented mindset.
• Strong communication and stakeholder management skills.
• Ability to work effectively in a fast-paced, multinational environment.

Preferred Qualifications:

• Experience managing payroll and HR administration for multiple EMEA countries.
• Previous experience in a shared services or multinational environment.
• Certification in HR, Payroll, or Process Improvement methodologies (e.g., Lean Six Sigma) is advantageous.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 

For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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