Students Coordinator

Mate academy is an EdTech company helping anyone, anywhere build a successful career through learning.

🤘 Our gamified, AI-powered platform helps people gain new skills and get ready for tech and non-tech roles – in IT and beyond.

🌎 We’re growing fast in Ukraine, Poland, and Brazil. 5,500+ of our graduates have landed jobs, including 150+ in Poland.

In Poland, we currently offer 8 courses and continue to expand our portfolio.

Now we are looking for a Student Coordinator to join our PL team, who will directly influence the success of the students' learning and employment process, changing their lives!

What will you need to succeed:

• 1+ year of experience in Recruitment / Teaching or Tutoring / Project Management / Coordination/ HR / Customer Service

• Excellent communication skills (both written and verbal) and ability to explain complex things simply;

• The ability to learn quickly and be a team player who can also work independently;

• Proactive approach in resolving issues and improving processes, with the ability to handle repetitive tasks;

• Empathy for students and the ability to manage conflicts;

• Consistency and time management skills;

• General understanding of the IT market and readiness to learn basic technologies, tools, and approaches;

• English at Upper Intermediate+ level.

Your advantage will be:

• Desire to learn how technologies work ‘under the hood’ and study our basic courses (HTML/CSS, JS, SQL, Java, etc.);

• Desire to learn the best employment practices to help students find jobs.

Your tasks will be to:

• Take care of students throughout their studying flow: onboard new students in chats and at weekly onboarding meetings, communicate and solve organizational problems that arise.

• Gather and analyze student feedback to suggest changes (and make them happen) to the product;

• Help prepare students for employment and accompany them on their journey: check homework (CV, LinkedIn, Cover Letter), conduct mock interviews, and work closely with the partnerships team by recommending them to help in securing the job

• Support processes in the courses (both existing and upcoming);

• Conduct webinars and public speeches (online);

• Work with Slack, the CRM system, the task manager, and basic analytics.

What you will be working on in the first 3 months:

• Independently manage most student chats;

• Prevent students from requesting refunds within the first 14 days by offering support and a call when needed.

• Identify and report bugs mentioned by mentors and students, and know who to report them to.

Your team - an incredible PL and international team of education enthusiasts who really care, which makes work an exciting adventure (PL team mates - your direct manager and buddy Magda, coordinator Dorota, employment coordinator Michał) 🚀

What you'll find when working at Mate:

• Your voice matters—you won’t just follow a plan, you’ll help make it

• A no-bullshit culture with 0% bureaucracy

• A team that shares knowledge and isn’t afraid to make mistakes

• The top EdTech product

• Competitive compensation, regular reviews, and B2B contract collaboration

• Paid sick leave & 22 working days annual vacation

• Self-development days for continuous learning

• Financial support in medical emergencies

• Personal crisis leave, arranged individually

• $600 annual L&D budget for courses, conferences, mentoring, etc

• Mate аcademy course discounts: 50% for you and your immediate family during employment and for one year after; 20% for friends.

• English courses in groups of up to 4 people

• Apple equipment

Recruitment process

1. Test assignment

2. Talent acquisition + Tech screen - 1-1,5 hour (students coordinator Magda and Diana)

3. Final culture fit interview with Head of Flex Courses Anastasiia, Magda, and co-founder Anna - 1 hour

4. Reference check;

5. Offer.

We will review your application form and, if it is relevant for this position, we will respond within 7 working days :)