Customer Success Specialist

TL;DR

Who should apply for this role?

Please note that both fluent Polish and English language is crucial in this role. If your level isn't at least C1 it means sadly we'll not move you forward in this recruitment. Please wait with your application for another role where one of the languages isn't required. 

Do you tick these two language boxes as C1 or C2? Great! Keep reading :) 

In this role, you not only want to help recruiters find value in Traffit, but also help them become better, happier recruiters outside of the tool we offer. You are not limited to how you offer our users value. 

You are excited to offer pro-active advice to 150 customers on a monthly basis. We don’t only talk to customers who ask questions, we try to add value to the customers who are already happy. 

You have ideas on how to deliver a 5 star customer experience and you are ready to work in the freedom to create this the way you feel is best. We don’t give scripts here.

After reading our Traffit Code which is a reflection of our culture, you think “It’s all about me and it’s what I’m looking for!”. It’s a very important part as we follow the Code in our daily activities and refer to it a lot.

Traffit Code

We have to do the things nobody else has done before. 

It will not be easy. It was never supposed to be. 

If you are not breaking things, you are not trying enough.

Failing is only valuable when we are better because of it.

Growth is everything. 

If you are growing as an individual, the business will be benefiting. 

If you are not growing, the business will be suffering. 

Grow more. 

We don’t count effort, we count outcomes. 

We should be great as individuals and unstoppable as a team. 

You see an offer between 4848 to 8001 PLN gross + bonus (that’s an equivalent of 8 to 14th level on our salary pathway) as enough potential to get started at Traffit. If you are growing, Traffit is growing, and your salary and promotions will reflect that.

It’s a role when you’ll come to the office located in Gdynia once a week on Tuesday or more if you want to. We use this moment weekly to connect as a team, discuss common challenges our customers face and more importantly to interact with other departments and leadership. This is not negotiable for this position. 

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If you got through those first points and want to see the more detailed version, keep reading.

What experience do we think makes sense for this role?

We’re open to two scenarios:

1. You have an experience both in Customer Success and in Tech companies.
2. You have experience both in recruitment and Customer Success. 

Your responsibilities:

You’ll be the voice of our customers in the company. So, you will:

• listen to Traffit users and provide them value by solving problems,
• onboard our new clients and provide them with training,
• support our clients on chat and phones,
• resolve user issues with technical support,
• gather users' feedback and propose the implementation of the best solutions for the products,
• follow the KPIs of the company and take an active part in creating them.

Ideal skill sets for the role:

• you have to like communicating with people,
• energetic and positive attitude,
• your communication and interpersonal skills both in Polish and English are flawless (both verbal and written),
• you show a customer-oriented attitude,
• problem-solving skills and ability to multitask,
• you're a true team player. 

What can you expect from working with us? 

TOP 3 are:

• full transparency, including transparent salaries
• work environment that supports your growth 100%
• unlimited PAID holidays 

What else?

• Zero micro management. At Traffit we don’t have time to check ‘what’ people do everyday. We prefer to give people responsibilities, and trust they deliver in their own way. 
• opportunity to implement your solutions (even though they might fail - it’s ok! Just own the solution to it),
• informal atmosphere encouraging honesty,
• super supportive team 
• occasionally dogs in the office ;)

What company will you join?

We’ve created recruitment software that’s used by over 600 clients worldwide – including Randstad, Volkswagen, and Brand24. HR Tech is developing quickly, and so are we. This stage of rapid growth and expansion can be translated as organized chaos ;) There are 24 of us in Traffit team, and each team member is a vital part of our growth internationally. 

Perks of working with us:

• an employment contract or B2B - you choose
• bonus system connected to your results,
• clear goals to achieve
• hybrid work model,
• health and life insurance and MultiSport card,
• celebration – from birthdays and anniversaries to recognizing our teammates’ awesome work. 

Decided to apply? Great! 

Find out what happens next:

Your entire process will ideally take up to two weeks – from sending us the application to the (hopefully positive) decision. It goes like this:

• we have one working day for reviewing your application,
• if we want to continue, you’ll get a short task and two days to prepare it, and you’ll get the feedback after one day,
• then we’d like to set up the interview – no stress, you’ll get the questions we’d like to ask you beforehand!
• and if we like each other, we’ll ask you for the decision in one working day :)

You’ll always hear from us, no matter the decision – we don’t ghost.