Delivery Operations Manager

Your responsibilities:

• Handle hands-on HR and administrative tasks related to consultants and delivery teams

• Maintain an overview of consultants’ holidays, holiday balances, and public holidays based on their location (e.g. Poland, Ukraine, other countries)

• Support and coordinate performance review processes and performance-related cases

• Work closely with Engineering Managers and the Technical Delivery Manager (TDM) on people and delivery topics

• Act as a JIRA expert: create and maintain reports and dashboards providing visibility into consultants’ workload and capacity

• Proactively follow up on missing information, priorities, and inconsistencies in JIRA

• Collaborate closely with the Technical Delivery Manager to ensure smooth delivery and proper planning

• Identify process bottlenecks and inefficiencies, and propose improvements to increase team effectiveness

• Act as a people-oriented partner for the team, supporting motivation, engagement, and effective remote communication

• Support project management activities, including documentation, coordination, and release planning with stakeholders

We are looking for you, if you have:

• Proven experience in HR operations, delivery operations, project management, or a similar role in an IT / consulting environment

• Strong hands-on experience with JIRA, including reporting and dashboard creation

• Good understanding of software delivery processes and consultants’ workload planning

• Experience working with performance reviews and performance management processes

• Strong organizational skills and attention to detail

• Proactive mindset with the ability to identify issues and drive improvements independently

• Excellent communication and collaboration skills, especially in a remote and multicultural environment

• Strong people skills with the ability to build trust and motivate team members

• Ability to work closely with technical and non-technical stakeholders

• Very good command of English (written and spoken)

• Preferred location: Lublin or Warsaw

We offer:

• Participation in interesting and challenging projects.

• Flexible working hours.

• A great, non-corporate atmosphere.

• Opportunities for development and promotion.

• Attractive package of benefits.

• Work model: remote or hybrid (2 days per week from the office)

We reserve the right to contact the selected candidates.