EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Currently, we are looking for an Operations Manager EMEA/Background Check in Poland.
The process of Background Verification is an essential element of the on-boarding cycle. There is much emphasis given to this while an employee is being hired or onboarded on a project that requires a background check. Background verification is the process of looking up and compiling employment screening, education screening, criminal and court record checks, address checks, reference checks and many more of an individual.
You will interact with fast-moving customers, and your challenge will be to design and deliver an optimized and flexible shared service (consisting of vendors and operations) that responds to diverse and quickly changing needs but remains accurate and compliant. You will make data-driven judgment calls and earn trust with your customers through these decisions. Successful Managers within EPAM are strategic innovators who can pivot quickly, thrive in ambiguous environments, turn strategic vision into tactical solutions and are always looking at the data to drive ongoing improvements.
We are supporting Employment Contract or B2B, depending on your preferences.
RESPONSIBILITIES:
Stakeholder Engagement – Earn trust with our HR partners and collaborate with them on business initiatives and objectives in order to influence and prioritize the right changes for pre-employment contingencies. Cultivate strong and effective relationships with tech, compliance, program, and operational teams to drive efficiencies and analytics to meet country’s hiring goals and those across the region
Deliver Solutions - Design and implement new or modified processes to meet short-term and long-term needs related to Background Verification programs; develop and execute tactics for a rapid onboarding process; build on experience with successful project delivery, particularly in deploying changes towards automation
Measurement - Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators for effective change management and field operational readiness
Quality control and vendor management - Maintain a quality rating of 98% or above on background check administrative transactions, manage staffing metrics such as time to hire and complete background adjudications in order to meet hiring goals and maintain compliance. Manage background check vendors and HR partners and make recommendations on improvements
Compliance - Ensure compliance of background check verification practices in line with legislative and regulatory requirements, standards, and other known relevant policies and guidelines; works cross-functionally with corporate legal teams regarding risks
Operations oversight - Create standard operational procedures to support background check verification management and implementation across global hiring programs. Standardize and oversee day-to-day background verification activities performed by local HR teams and vendors across the region. Be a SPOC for complex cases and manage escalations. Provide solutions to organizational challenges, and work with the appropriate teams to implement improvements
Perform other duties as assigned and participate in special projects as required
REQUIREMENTS:
Solid professional experience in a similar role required
Comprehensive knowledge of the background check process
Proven ability to interact with all levels of management
Proven ability to communicate effectively in English, both verbally and in writing
Proven ability to use good judgment, make independent decisions and proactively problem solve, as required
WE OFFER:
Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
English language classes
Polish language classes for Foreigners
Career development center
Unlimited access to LinkedIn learning solutions
Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
Possibility to be involved in an international project
Remote work options
Mentoring programs with experts that will help you to grow
Discount on Apple products up to 10%
Relocation package for foreign applicants as well as for people relocating within Poland
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Please note that only selected candidates will be contacted
