🤓 HR Services Specialist for US/CAN
Undisclosed salary
🌍 Jacobs | Marii Konopnickiej 31, Kraków
🖥 https://www.jacobs.com/#HR, #Payroll, #English
Your Impact:
HR Services Specialist is first-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US/CAN) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.
Responsibilities:
- Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
- Navigates on company’s systems and tools and explains their functionality
- Processes information, data, transactions, and letter related to HR or Payroll data
- Tracks customer contacts and inquiries in case management system
- Monitors case management system and reassigns tasks to appropriate teams
- Escalates necessary matters to policy owners for resolution
- Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
- Conveys a professional, knowledgeable, helpful and confidential approach
Here’s What You’ll Need:
- 1 year in HR or Payroll, or in a call center environment
- Proficiency with Microsoft applications
- Excellent spoken and written English
- Bachelor’s Degree or equivalent experience
- Numerical attitude/analytical skills
- Knowledge of HR or Payroll policies and processes
- Ability to handle confidential issues with discretion
We offer:
- Shifts 10.00-18.00 and 8.00-16.00, Monday-Friday, change every 2 weeks
- International working environment and unique company culture
- Personal development opportunities
- Full time employment contract with salary corresponding to qualification
- Benefits package including medical care, insurance, sport activities and other