🤓 HR SERVICES SUPPORT
🌍 Korn Ferry | Unii Lubelskiej 4, Bydgoszcz🖥 https://www.kornferry.com/
- The primary point of contact for employee and manager HR-related inquiries through our Telephony and Ticketing System, ensuring timely, quality resolution of all issues raised.
- Create appropriate documentation to support employee and manager transactions through our global HR system, for example, processing new hire transactions, promotions, leaves, separations, etc.
- Research required information using our Knowledge database to handle and resolve customer inquiries.
- Maintain accurate employee records and transferring inquiries to other parties within HR Services or outside of HR Services (HR Business Partner, specialists) as appropriate.
- Identify and escalate priority issues and routing to the appropriate team for a quick resolution.
- Adhere to Service Level Agreements for the timely resolution of all assigned tasks.
- Identify process improvement opportunities to enhance service delivery.
- Work with Content Management Team to develop and update desktop procedures, scripts, FAQs and job aids to ensure a consistent experience for all.
- Ensure compliance with all relevant quality and legislative policies, procedures, and controls in the region.
What your background should look like:
- Level 8 degree with an emphasis in HR or Business or other related disciplines.
- 1-3 years customer contact experience if not educated to degree level.
- Fluent in German, as well as English
- Strong team player with a passion for working in a fast-paced international HR team.
- Desire to build a career in HR with an appetite for lifelong learning.
- Excellent communication skills and attention to detail.
- Ability to meet deadlines and prioritize work assignments.
- Strong customer service orientation.
- Proficient computer skills - good knowledge of the MS Office package
- Work in a team where a good atmosphere and team spirit is one of greatest values
- Private medical healthcare
- Attractive package of extra benefits of your choosing in My Benefit Platfrom
- Multisport card
- Flexible working hours