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🤓 Director, Customer Success & Transitions

8 333 - 15 000 USD brutto

🌍 WorkDAO | plac Piłsudskiego 1, Warszawa

🖥 https://www.theworkdao.com

#CustomerSuccess, #Onboarding

About WorkDAO

At WorkDAO we are building the employment layer for Decentralized Autonomous Organizations (DAO) and the greater Web3 ecosystem.
We support the development of the world's most forward-thinking projects, technologies and protocols by taking care of the people behind them. We remove all frictions related to legal and compliant employment, compensation and HR for every organization and every contributor, anywhere in the world.

About the role

We are looking for a Director of Customer Success and Transitions. You will initially report to the COO.

This is a crucial role that ensures the successful sales transition and onboarding of each of our prospective customers and customer-facing employees onto the WorkDAO platform through the full life cycle. You will speak directly with Client stakeholders across various business lines and be one of the first interactions Clients will have following their sales conversations with WorkDAO’s Sales team.

You will be partnering with internal Product Design, Sales, Service Delivery teams, and external stakeholders to align resources and ensure workflow, process, content, and services are efficient and delivered above and beyond our and clients’ expectations.

The ideal candidate will have demonstrated organizational leadership capabilities, client-facing experience, a passion for driving business program impact through operational excellence and rigor, and experience navigating complex global requirements and regulatory constraints, with a collaborative and positive attitude.

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