Global Learning and Development Coordinator for Service Operations

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

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About the Role

Are you passionate about learning and development in a global context? Do you thrive in a dynamic, matrixed environment where collaboration and innovation are key? We are looking for a proactive and detail-oriented Global Learning and Development Coordinator to support our Service Operations team worldwide.

In this role, you will be at the heart of our global training initiatives, ensuring smooth coordination, administration, and continuous improvement of our learning programs. You’ll work closely with project managers, business units, and sales companies to enhance the capabilities of our field service engineers and service center technicians.

Your Key Responsibilities

• Administer the Docebo Learning Portal for Global Service Operations (ALSOC Framework): create learning plans, courses, assessments, surveys, and channels.

• Coordinate and support training programs, including facilitator logistics and participant guidance.

• Continuously improve learning portal processes in collaboration with process owners.

• Provide data analytics, impact measurement, and learning statistics.

• Maintain and update intranet content related to competence development.

• Support global learning transformation projects and sprints.

• Act as a backup for Power BI dashboard maintenance and development.

• Support central usage of our learning portal (Docebo)

What You Bring

• Experience in Learning & Development within an international environment.

• Hands-on experience with LMS administration (Docebo or similar).

• Strong analytical skills and attention to detail.

• Excellent communication and collaboration abilities.

• Proficiency in Microsoft 365 tools.

• Basic knowledge of Power BI (or willingness to learn).

• A proactive, curious, and service-minded attitude.

• Fluency in spoken and written English.

We offer

• Benefits package that includes private medical care for you and your family, lunch card, access to MyBenefit platform, etc.

• Flexible working hours, you can start between 7:30 and 9:30 am

• Hybrid work model with a dynamic office environment (our office is located on Przybyszewskiego 56, Bronowice, Kraków)

• No formal dress-code

• Annual integration events

• Employee volunteering opportunities and interesting CSR projects

Ready to make a global impact through learning?

Apply now and help us shape the future of Service Operations at Alfa Laval.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

We are looking forward to your application. Applications sent directly via email will be disregarded due to GDPR.

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