HR Service Associate

Recruitment for:

We are seeking a skilled HR Services Associate to join our client`s team. This role involves handling Tier 1 and Tier 2 HR service processes across EMEA, resolving complex queries, and supporting special projects. The ideal candidate will demonstrate sound judgment, attention to detail, and a deep understanding of HR systems and lifecycle processes.

Location: hybrid work model – 2/3 days per week from the Warsaw office

Salary: 70 – 90 PLN/h + VAT B2B  or employment contract 9000 – 11000 PLN/ Month

Start Date: ASAP

Lenght of project: 6 months

Job Summary:

The HR Services Associate is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.

Responsibilities

Life Cycle and System Updates:

• Executes all EMEA Tier 1 and Tier 2 employee lifecycle change processes and additional EMEA Tier 2 processes, such a Payroll, Benefits, Compensation and leave of absence

• Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query

• Understands trade-offs and when to escalate

• Is a skilled specialist at recognizing and providing solutions to employee questions

• Manages EMEA Workday data and files, ensuring accuracy, completion, and that all are up-to-date

• Reacts quickly to Workday updates and ensures data accuracy

• Provides standard reporting to HR stakeholders and line manager-

• Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes

• Handles sensitive and/or complex queries

COE (Centre of Excellence) Process Expertise:

• Has a specialized understanding of programs and EMEA COE processes

• Able to answer EMEA COE type queries, guide line managers and employees to relevant information and escalates if appropriate

• Able to handle complex EMEA COE processes, related to leave of absence

• May help in EMEA COE process design and project support

Operational Excellence:

• Assists with and identifies maintenance of HRS knowledge library including replacement of translated content

• Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library

• Understands and executes on SLA and KPI's and helps distribute cases

• Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly

• Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements

• Ensures data accuracy and integrity with all transactions, communications and stakeholder support

• Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.

Project Management:

• Expected to participate in leave of absence projects for varying size

• Expected to participate translations, as needed

Qualifications:

• High school diploma/GED required

• 4+ years of related experience, or equivalent experience preferred

Skills:

• Languages: Polish, English. Any other language is preferrable

• Microsoft office (Word, Excel)

• Clear understanding on how sickness, parental, paternity, maternity, special leave works

• Experience in Workday and managing leave and absence system for various EMEA countries preferrable

• Excellent Attention to details

Please submit your CV in English.

Employer: ManpowerGroup Solutions Sp. z o.o.

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami – to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!